The​ ​Rise​ ​of​ ​the​ ​Chatbot

By Sten Franke
In November 3, 2017

In​ ​the​ ​social​ ​media​ ​landscape,​ ​chatbot​ ​services​ ​have​ ​been​ ​gaining​ ​major​ ​traction​ ​from businesses​ ​looking​ ​to​ ​stay​ ​connected​ ​with​ ​their​ ​consumer​ ​base​at​ ​all​ ​times​ ​regardless​ ​of​ ​service hours.​ ​Since​ ​Facebook​ ​messenger​ ​has​ ​opened​ ​itself​ ​to​ ​chatbot​ ​technology​ ​there​ ​has​ ​been​ ​an estimated​ ​150,000​ ​active​ ​chatbots​ ​online.​ ​With​ ​51%​ ​of​ ​people​ ​saying​ ​that​ ​businesses​ ​need​ ​to be​ ​available​ ​at​ ​all​ ​times,​ ​and​ ​49%​ ​who​ ​would​ ​rather​ ​use​ ​messaging​ ​over​ ​a​ ​phone​ ​call,​ ​the desire​ ​for​ ​change​ ​is​ ​high.
Chatbot​ ​services​ ​are​ ​a​ ​way​ ​to​ ​turn​ ​your​ ​social​ ​media​ ​channels​ ​into​ ​customer​ ​service​ ​agents​ ​that can​ ​facilitate​ ​transaction,​ ​flight​ ​searches,​ ​food​ ​ordering,​ ​update​ ​you​ ​on​ ​your​ ​package​ ​delivery and​ ​more.​ ​As​ ​85%​ ​of​ ​customer​ ​service​ ​interactions​ ​will​ ​be​ ​taking​ ​place​ ​with​ ​a​ ​machine​ ​in​ ​2020, here​ ​is​ ​our​ ​shortlist​ ​of​ ​some​ ​of​ ​the​ ​companies​ ​we​ ​predict​ ​will​ ​be​ ​leading​ ​the​ ​way​ ​in​ ​AI ​Chatbot services​ ​in​ ​the​ ​years​ ​to​ ​come:

Motion.ai
Regarded​ ​as​ ​one​ ​of​ ​the​ ​top​ ​visual​ ​chatbot​ ​builders​ ​with​ ​over​ ​40​ ​million​ ​messages​ ​since​ ​2016, motion.ai​ ​was​ ​acquired​ ​by​ ​​Hubspot​​ ​September​ ​20,​ ​2017.​ ​Known​ ​for​ ​it’s​ ​easy​ ​to​ ​use​ ​interface that​ ​gives​ ​you​ ​complete​ ​control​ ​over​ ​building,​ ​training​ ​and​ ​deploying​ ​your​ ​chatbot,​ ​with​ ​little​ ​to no​ ​technological​ ​background​ ​needed.​ ​Teaming​ ​up​ ​with​ ​Hubspot​ ​will​ ​only​ ​expand​ ​the​ ​platforms dominance​ ​in​ ​the​ ​chatbot​ ​industry​ ​as​ ​it​ ​will​ ​help​ ​users​ ​automate​ ​tasks,​ ​scale​ ​conversations​ ​and engage​ ​better​ ​with​ ​customers (https://www.hubspot.com/company-news/hubspot-acquires-motion-ai-one-of-the-top-visual-chatbot-builders).

Chatfuel
A​ ​free​ ​chatbot​ ​service,​ ​Chatfuel​ ​enables​ ​users​ ​to​ ​create​ ​a​ ​fully​ ​functional​ ​facebook​ ​messenger bot​ ​in​ ​7​ ​minutes.​ ​Chatfuel​ ​highlights​ ​its​ ​broadcasting​ ​and​ ​promotion​ ​capabilities,​ ​and​ ​is​ ​utilized by​ ​companies​ ​spanning​ ​many​ ​industries​ ​such​ ​as​ ​heavyweights​ ​British​ ​Airways,​ ​Forbes​ ​and MTV.​ ​With​ ​over​ ​360,000​ ​chatbots​ ​being​ ​created​ ​servicing​ ​17​ ​million​ ​users​ ​globally​ ​Chatfuel’s basic​ ​building​ ​tool,​ ​NLP​ ​technology​ ​and​ ​free​ ​to​ ​begin​ ​using​ ​makes​ ​it​ ​an​ ​easy​ ​tool​ ​to​ ​get​ ​started with.

ChattyPeople
Regarding​ ​as​ ​one​ ​of​ ​the​ ​best​ ​solutions​ ​for​ ​AI​ ​Chatbot​ ​creating​ ​specifically​ ​for​ ​Facebook​ ​and Facebook​ ​commerce.​ ​A​ ​smart​ ​choice​ ​for​ ​new​ ​startups​ ​and​ ​small​ ​businesses,​ ​the​ ​simplicity​ ​of the​ ​service​ ​allows​ ​for​ ​easy​ ​setup,​ ​and​ ​conversational​ ​customization,​ ​and​ ​integration​ ​with Shopify​ ​to​ ​monetize​ ​your​ ​fan​ ​pages.​ ​100%​ ​free​ ​to​ ​get​ ​started,​ ​if​ ​you​ ​are​ ​a​ ​small​ ​business looking​ ​to​ ​save​ ​costs​ ​on​ ​customer​ ​service​ ​then​ ​look​ ​no​ ​further.

COMPANY​ ​TO​ ​WATCH
Twyla
Twyla​ ​specializes​ ​in​ ​Enterprise​ ​level​ ​AI​ ​Chatbots​ ​that​ ​integrates​ ​with​ ​existing​ ​enterprise​ ​data systems​ ​like​ ​ERP,​ ​CRM​ ​and​ ​eCommerce,​ ​support,​ ​helpdesk​ ​and​ ​live​ ​chat​ ​systems.​ ​Acting​ ​as​ ​a middleware​ ​service,​ ​Twyla​ ​is​ ​then​ ​able​ ​to​ ​work​ ​with​ ​websites,​ ​a​ ​multitude​ ​of​ ​social​ ​media​ ​sites and​ ​all​ ​messaging​ ​platforms,​ ​using​ ​its​ ​own​ ​proprietary​ ​technology.​ ​Twyla​ ​Customizes​ ​the chatbot​ ​to​ ​your​ ​company’s​ ​needs​ ​by​ ​using​ ​existing​ ​historical​ ​data​ ​or​ ​FAQ’s​ ​to​ ​provide​ ​the​ ​basis for​ ​its​ ​conversational​ ​intelligence.​ ​Popular​ ​amongst​ ​the​ ​airline,​ ​retail​ ​and​ ​telecommunications industry,​ ​Twyla​ ​does​ ​all​ ​the​ ​heavy​ ​lifting​ ​for​ ​your​ ​enterprise​ ​delivering​ ​a​ ​fully-functioning conversationally​ ​intelligent​ ​chatbot​ ​from​ ​day​ ​1​ ​of​ ​deployment.

Contact us if​ you are considering implementing chatbot services into your business and we will help you to navigate the best solution for your needs.

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