The Rise of the Chatbot
In the social media landscape, chatbot services have been gaining major traction from businesses looking to stay connected with their consumer base at all times regardless of service hours. Since Facebook messenger has opened itself to chatbot technology there has been an estimated 150,000 active chatbots online. With 51% of people saying that businesses need to be available at all times, and 49% who would rather use messaging over a phone call, the desire for change is high.
Chatbot services are a way to turn your social media channels into customer service agents that can facilitate transaction, flight searches, food ordering, update you on your package delivery and more. As 85% of customer service interactions will be taking place with a machine in 2020, here is our shortlist of some of the companies we predict will be leading the way in AI Chatbot services in the years to come:
Regarded as one of the top visual chatbot builders with over 40 million messages since 2016, motion.ai was acquired by Hubspot September 20, 2017. Known for it’s easy to use interface that gives you complete control over building, training and deploying your chatbot, with little to no technological background needed. Teaming up with Hubspot will only expand the platforms dominance in the chatbot industry as it will help users automate tasks, scale conversations and engage better with customers (https://www.hubspot.com/company-news/hubspot-acquires-motion-ai-one-of-the-top-visual-chatbot-builders).
A free chatbot service, Chatfuel enables users to create a fully functional facebook messenger bot in 7 minutes. Chatfuel highlights its broadcasting and promotion capabilities, and is utilized by companies spanning many industries such as heavyweights British Airways, Forbes and MTV. With over 360,000 chatbots being created servicing 17 million users globally Chatfuel’s basic building tool, NLP technology and free to begin using makes it an easy tool to get started with.
Regarding as one of the best solutions for AI Chatbot creating specifically for Facebook and Facebook commerce. A smart choice for new startups and small businesses, the simplicity of the service allows for easy setup, and conversational customization, and integration with Shopify to monetize your fan pages. 100% free to get started, if you are a small business looking to save costs on customer service then look no further.
COMPANY TO WATCH
Twyla specializes in Enterprise level AI Chatbots that integrates with existing enterprise data systems like ERP, CRM and eCommerce, support, helpdesk and live chat systems. Acting as a middleware service, Twyla is then able to work with websites, a multitude of social media sites and all messaging platforms, using its own proprietary technology. Twyla Customizes the chatbot to your company’s needs by using existing historical data or FAQ’s to provide the basis for its conversational intelligence. Popular amongst the airline, retail and telecommunications industry, Twyla does all the heavy lifting for your enterprise delivering a fully-functioning conversationally intelligent chatbot from day 1 of deployment.
Contact us if you are considering implementing chatbot services into your business and we will help you to navigate the best solution for your needs.